Returns & Replacements

At Integrated Essentials LLC. We value our customer relation and satisfation. In case of Return or Refund. Our Account managers are always available to assist you with any issues regarding your order. Please review the terms below for more details.

· Please contact your Account Manager to address any issue regarding your return before sending the items back. All returns must be
properly documented and approved by management. You may email us at sales@integratedessentialsllc.com.
· A restocking fee of 25% will be applied for non-defective returns resulting from buyer's error.
· Customized/Promotional orders are non-returnable and non-refundable unless it is the vendor's error.

For printing supplies:
· OEM Ink/Toners– Return/Exchange up to 30 days. After 30 days, the manufacturer will need to be contacted directly.
· Compatible Toners/inks- You can return or exchange the items up to 1 year. Restocking fees may apply if the items are non-defective.
· Customers need to report any damages, incorrect shipments, or shortages 24-48 hours after delivery to avoid further issues and to ensure prompt resolution on our end.
· Orders that are lost in transit will be investigated and the carriers will have to be contacted prior to issuing a refund or replacement.
· Products that are non-defective need to be returned in its original packaging and the seal not broken for us to be able to issue a credit/refund.
We are always working hard to provide excellent customer service pre and post-sale. We will work with you to ensure customer satisfaction